Storage limit for our email

Dear Sassy: What is the maximum storage limit on our microsoft access email account?
~Over the Limit

Dear Limit: Sassy made a call to confirm the storage limit for our email accounts... Drum roll, please.... Most of us (students and staff) have 100 MB of storage space, while faculty have 200 MB of space. Sassy just checked her email account and has just under 35 MB of email on the server. Yeah!! Sassy is very good about developing personal folders and keeping her inbox count low.

If you are curious to see how much space your email is taking up… Open up your Microsoft Outlook program and in your Folder list Right click on Mailbox [your last name, first name] and then Click on Properties. This will open a new screen with the General Tab selected Click on Folder size… at the top there should be a Total size listed as well as a breakdown of each folder size underneath.

Email on Droid

Dear Sassy: Can I set up my Droid to receive my emails?
~Droidalicious

Dear Droidalicious: Thanks for sending in a question to Sassy! It feels good to dust of the old keyboard... Yes, you most definitely can set up your email on your Droid. Sassy has the HTC Droid while Mr. Sassy has the Motorola Droid. Here is some information from the Verizon site to help you set up your non LSUHSC email.

To set up your LSUHSC email... and your calendar and contacts. Select the Exchange mail option for the new account. (You can only have one exchange account on your phone.) Insert your email address (userid@lsuhsc.edu), the server address (sh-mail.lsuhsc.edu), domain (lsumc-master), username (userid) and your password. Check the box for This server requires an encrypted SSL connection.

You have now set up your LSUHSC email! Yeah!!

Email on my iPhone

Dear Sassy: Can I access my LSUHSC email on my iPhone?
~ET phone home

Dear ET: Of course! You can access your LSUHSC email on your iPhone as well as your contacts and calendar. Here is a complete list of instructions as well as the configuration files you will need: http://www.lsuhsc-s.edu/cs/iphonesetup.php. You can also set up your iPhone to access the WiFi and VPN on campus.

Delete a Personal Folder in Outlook

Dear Sassy: How does one delete a personal folder in Outlook?
~Outraged with Outlook!

Dear Outraged: Wow, Sassy is feeling a sense of anger and frustration with your question. Let's see if Sassy can diagnose quickly to alleviate your pain. Open up your Outlook program. Do you see your Personal Folders open? If not, click on the + sign to open. Once you have found the folder you would like to delete Right Click on it and select Delete.

Don't forget that these emails in this folder have been pulled off the server and saved to your computer. Once you delete this folder the emails will not be accessible.

Spam in my Email

Dear Sassy: I have been having problems with spam in my email. Normally it is one or two a day but this morning I had over 30 spam email messages in my inbox. Yikes! What is going on?
~Not so Spamalicious

Dear Spamalicious: Wow! That is a lot of spam! Let's see if Sassy can help with this problem. Sassy made a few phone calls to computer services to obtain their expert opinion. They state that the spam blocker is still active and if you are receiving spam to forward the spam to spam@lsuhsc.edu. Sassy's two cents - during disaster periods spam blocking is not high priority so keep that in mind.

Let's make sure that we our settings are right... Open Outlook, click on Tools > Email Accounts > View or Change existing email accounts > Next > Change. Make sure that the Use Cached Exchange Mode is checked and click Finish. If you made any changes you will need to close Outlook and reopen to activate the changes.

Sharing distribution lists

Dear Sassy: How do I share a distribution list? I have got a huge list in my contacts that I would like to pass along to my colleagues. Surely we do not have to enter in the entire list by hand - right?
~Trying to distribute my distribution list

Dear Trying: Oh my heavens no! There is a much easier way to share your distribution list! Ok, open up Outlook, click on File > New Mail Message. This will open up a new message. Click on the little down arrow by the paperclip and select Item. Navigate to your Contacts, select the distribution list you would like to share and click Ok. Finish your email message and send. Now, for the recepient of the distribution list instructions are also available on Sassy's blog.

New stationery in email

Dear Sassy: I would like to have a new stationery for my emails. I have created a template that I would like to use. I've also seen ones on microsoft.com that I would like to download and use as well. I have noticed that there are some ones already on my computer but I would like something new. Is this possible?
~Stationless

Dear Stationless: This is a technologically advanced question. Good job in keeping up with trends! Ok, so you have created a new stationery - most stationerys are either html or image based - and you want to have it in your email. Or you have downloaded a stationery from microsoft.com that you would like to use. First we need to save it in the appropriate place: C:\Program Files\Common Files\Microsoft Shared\Stationery. Once it is saved we can then use it in our emails.

So, open up Outlook and click Actions > New Mail Message Using > More Stationery. Scroll down to select your new stationery. Once you have done this your new stationery will now appear in the drop down menu and you will not need the More Stationery - unless you want to change your stationery.

Email Rules and Alerts

Dear Sassy: I receive a lot of email from a listserv. Is there any way to have it go directly into one of my personal folders? That way it doesn't count against my allotment on the server.
~I'm running out of space!

Dear Running: Sassy feels your pain. Sassy just went through all her email yesterday moving items from the Inbox to Personal Folders. Quite a lengthy process. But there is an easier way. Open up Outlook > Tools > Rules and Alerts. This will open up a new window where you can create specific Rules to fit your fancy. If you have any problems please ask.

November 7, 2007

Dear Sassy: When I open a WORD attachment in my email it shows up in the Reading Layout and I want it to show up in Normal or Print format. I find the Reading format bothersome. I looked at both the Options in Email and Word and can't find why this is defaulting to the Reading Layout. Can you tell me how to fix this????
~No Reading (Layout) for Me Librarian

Dear No Reading: This is a very good question. In fact Sassy's Word documents have been defaulting to the Reading Layout for sometime... and Sassy finds the Reading Layout bothersome as well! So thank you for the question! Open up your Word document through your email just like you have been. This Word document should still be in Reading Layout. In Word click on Tools > Options > General. At the top of this window you should see the option to "Allow starting in Reading Layout" - uncheck this option and OK out of the window. Close your Word document and open it again through your email. It should now open in the Normal format.

August 23, 2007

Dear Sassy: I send and receive many emails at work. What is the proper etiquette for emailing?
~Not so Miss Manners

Dear Manners: That is a great question! Sassy receives a lot of email as well so this is a perfect question to address. Sassy found a link for the Emily Post Institute that discusses Netiquette. Netiquette is etiquette for technology. Sassy also found an article that discusses business etiquette. Take a moment to read the articles. But of course, Sassy must put in her own two cents. Remember that email does a poor job of displaying emotion, so be cautious when writing sentences that can be taken multiple ways. Typing in ALL CAPS is hard to read, plus it suggests yelling and quite frankly intimidates Sassy. Use the Reply All button sparingly, we all have a lot of email to wade through... Also, take caution in using the CC and BCC buttons, again we have tons of email.

July 2, 2007

Dear Sassy: I received a distribution list via email. Is there a way to save this to my Contacts in Outlook or do I have to enter in all the names/email address to my Contacts?
~Missing my Contacts

Dear Contacts: Hmm, Sassy had to work on this one to figure it out. So thanks for sending me the question. At first Sassy kept trying to "save" the distribution list and then "import" into the Contacts. This is absolutely wrong! What you will want to do is to open up the attachment of the distribution list from your email. Next, click on File > Copy to Folder and choose your Contact Folder. This will save the distribution list into your Contacts. Now you can open up your Contacts Folder and you should see your new distribution list.

June 6, 2007

Dear Sassy: I typed up my email message on my computer but I can't find the "send" button. What happened? Where did it go?
~ Starting to panic

Dear Starting: Don't panic! You can easily fix this problem. Since you already have a new mail message open you can click on View, Toolbars and make sure Standard is checked. Sassy is guessing that it was unchecked. After you select Standard your Send button (and many others) should reappear.

May 10, 2007

Dear Sassy: I just received an email with several word attachments. Is there a way to save all the attachments in one fell swoop?
~The Thane of Fife

Dear Thane: Interesting Macbeth tie in - very impressive! In order to save all the attachments in one fell swoop you will first need to open up the email message. Next click on File and then Save attachments. This will open a window in which you can designate a location in order to save the attachments. Do know that this method does NOT save the email but only the attachments.

May 4, 2007

Dear Sassy: I found an Excel document out on the web that I would like to send in an email to a colleague. How would I do that? I opened the document but can't find it to send as an attachment.
~TGIF

Dear TGIF: Sassy agrees Thank Goodness It's Friday! From your question Sassy knows you are almost there, you just need to save the file to your computer first. When you open a document (excel or word, etc.) from the web you must save it to your computer in order to send it in an email as an attachment. Just make sure you save the file in a memorable location.

Sassy has an addendum: Yikes! Looks like Sassy was mistaken. It appears that some individuals have the a toolbar at the top of the document and can send the document via email through this application.

April 18, 2007

Dear Sassy: I have to tell you I L-O-V-E your blog! I’ve got a real puzzler for you this time. I recently completed a project, and would like to gather all the various information on the project, including emails I have placed in personal folders, word documents, spreadsheets, etc. together in to one folder. Can you advise me on the best way to accomplish this? Where would you locate such a folder?
~ Ready to fold in Forbing

Dear Forbing: Excellent question! This question caused Sassy to test a few things before answering. Sassy would L-O-V-E to assist you in organizing your files. First, you need to know where you are saving your files (word documents, excel spreadsheets), most times these files are saved in the generic My Documents (or My Files) folder. If you don't know how to tell where your files are being saved - open up the file, and click Save As. This will open up a new window in which you can determine where the file is being saved.

Let's create a new folder in My Documents and place all the related files into that folder.

Here are the steps: Open My Documents. <If you are unsure how to get to My Documents: Right click on Start, (left) click on Explore. This will open up a new window. You should see a folder called My Documents (or whatever folder you save your documents to) on the left hand side.> Here you can right click within this window and click New and click Folder. Name the folder appropriately. Within this window you should be able to drag and drop your related files.

Now to get the emails to this newly created folder... Sassy hopes that you already have a personal folder set up with the emails that you want to put in this folder. Click on the personal folder that you want to incorporate into your folder in My Documents. You will want to Select All (CTRL A) and Copy (CTRL C) the emails. Once you have the emails copied then you will open your folder in My Documents and Paste (CTRL V). If your emails are spread throughout your Outlook, you will need to individually copy and paste the emails into this folder.

Whew, Sassy thinks this was the longest post ever. Sassy needs to go home early...

March 29, 2007

Dear Sassy: In my Yahoo email account (from home, of course) I tried to add text to the end of a forwarded message. However, when I clicked Forward, a new window opens with the message "Note: forwarded message attached." I didn't want the message to be sent as an attachment. How can I make sure the text is in the body of an email versus an attachment?
~Linda was Left Hanging

Dear Linda: Sassy wonders if this problem has occurred in the past or if this is a new problem? Are you able to forward some emails, but not others? Hmm, Sassy doesn't normally answer a question with more questions but I am trying to understand more of the problem.

Sassy is guessing that the email file size is too big and possibly is a setting in your email account that emails over a certain size are automatically sent as attachments. You might try looking for that setting, although Sassy would have to test a yahoo account as I don't have one...

However, a quick work around would be to copy the email text and create a new message with this text. This way you can be certain that your text is in the body of the email versus an attachment.

March 19, 2007

Dear Sassy: I had a patron in the computer lab experience problems when trying to reply/forward in their web mail. When she would click on "reply" a blank window would come up and then vanish. This also happened when she clicked on "forward." How do we reply/forward using the web mail in the computer lab?
~No Communications in the Lab

Dear Communications: The computer "thinks" that the new window to reply/forward is a popup window and kills it before it has a chance to open completely. This occurrence happens when browsing the Internet as well. In order to view the "popup" window we must out think the computer. Well, really we just need to override this feature - we must take back control! We do that by holding down the Ctrl key and then clicking on reply or forward. This will allow the window to open.

February 23, 2007

Dear Sassy: I can't seem to send email from my laptop wirelessly. What is the problem?
~ Unplugged with no email

Dear Unplugged: This is a great question! It seems so obvious that we should be able to send email using Outlook on our laptops. However, there is a catch with Outlook (at our institution.) In order to send and receive emails on your laptop you MUST be connected via an Ethernet cable. You can login to the web version of Outlook and send/receive email on your laptop wirelessly. But if you use the regular version of Outlook you must be connected to the Internet via an Ethernet cable.

January 22, 2007

Dear Sassy: I know that my personal folders in my email do not count against my allotted email space. But what about items in the Sent folder and the Recycle Bin? Do these items count against me?
~ Lost in Syracuse

Dear Lost: Great job on remembering that personal folders DO NOT count against your allotted email space. Unfortunately, items in the Sent folder and the Recycle Bin do count against your space. Don’t forget that items in your Inbox and your Drafts count as well. So every now and then you need to clean out your email folders. If you can’t bear to delete it, put it in a personal folder.


Dear Sassy: I can’t seem to log into one of the machines in the computer lab. I am using the username/password that is on the screen: username “WKS23” and password “public” plus the domain is set to “LSUMC-MASTER.” What am I doing wrong?
~ Locked Out in the Computer Lab

Dear Locked Out: Sassy is SO glad that you are trying to keep all the machines up and running in the computer lab. Sometimes patrons log out of the computers. Not that they are required too, it just sometimes happens. If you have tried the correct username/password and domain combination on the machine and are unable to log in, please let a member of Systems know. Just like on your own machine, if 3 unsuccessful attempts have been made at logging on to the machine it locks down and requires resetting from Computer Services.

November 13, 2006

Dear Sassy: It seems that every time I open my email I get a reminder to change my password. It is good to be reminded, however, it occurs daily counting down from 14 days. Help?! Is there someway to get out of all these reminders?
~ Remind me Less

Dear Remind: Sassy agrees that a good reminder can help get tasks done, however, a bad reminder can hinder productivity and can seem quite annoying. Sassy can change the amount of days that you are reminded to change your password. It will take less than 2 minutes to change. Just let me know and I will be glad to shorten your list of reminders.


Dear Sassy: I have heard other people using a “Print Screen” feature. Can you tell me more about it and how to do it?
~ Capture less on the Monitor

Dear Capture: Fabulous question! There are many joys to using Print Screen. The “Print Screen” feature takes a snapshot of your monitor screen. This is very useful when creating handouts for a class or developing a step-by-step instruction manual. Print Screen is very easy to use and master. First take a good look at your keyboard. Somewhere close to the top right should be a button that says “Print Screen” – it may be one of your function keys. To activate the Print Screen all you do is 1st have the window open that you want copied and 2nd press the Print Screen button. To view your screen capture open up a word document and Paste your capture. You should have a full view of your screen at this time.

But what if you are working in several windows and only want one single window copied? Ahh, Sassy just learned this handy dandy trick last week. Hold down the Alt key while pressing down the Print Screen button. This will only copy the active window.

As always, if you would like a member of the Systems Department to assist you with this or any other problem, please let us know.