Friday, September 28, 2007

September 28, 2007

Dear Sassy: How do I open a zip file? I couldn't find the answer in your archive.

Dear Zippideedoodah: Great question! Thanks for checking the archive first, Sassy is glad to hear that some one refers to the archives when they have questions. In order to open a zip file you will need to have a zip program that will "unzip" the files for you. Sassy would be glad to install this program on your machine, just let me know.

Thursday, September 27, 2007

September 27, 2007

Dear Sassy: Help!?! I just had a patron call and was unable to view a html/pdf article in PubMed but I could open it just fine on my machine in the library. The patron is located in the BRI and is accessing PubMed through our website. They are getting an "application error" or a request to pay $30 for the article. What is going on?
~Low on Cash

Dear Low: Yikes! Sassy has had two cases of this problem today! Sounds like you asked the patron all the right questions: they are physically located on campus, are accessing PubMed through our website which assures them our subscriptions and you are able to access the article so we know that we haven't lost access to the title. What Sassy suggests is to clean out the cookies (no, not drown yourself in chocolate chips) on the computer. Open up an Internet browser, at the top click on Tools > Internet Options > General and then click on Delete Cookies. This will not do any damage to the machine, unless you spill milk on the keyboard.

Wednesday, September 19, 2007

September 19, 2007

Dear Sassy: Do we have SPSS loaded in the computer lab?
~Statistically unsure

Dear Statistically: Sassy just had this question as well. We do not have SPSS loaded on our machines, the program we have in the small lab is SAS. These are two different programs and are not a substitute for each other.

September 19, 2007

Dear Sassy: Last night a high school patron had a CD that she wanted to access. We were unsure if it would work but she put the CD in the drive and the files opened right up. I thought patrons couldn't use CDs in the computer lab... Did something change?
~Lost in the Lab

Dear Lost: This is an excellent question. Nowadays most people use thumb drives to transport their files, however, there are still people using floppy disks as well as CDs. Most CDs we see today are to install programs. When this type of CD is put in the machine, an error message will pop up and not allow installation of files. Some CDs have programs on them but don't try to install anything to the computer - these run just fine on our computers. Whew!! That is a lot to digest! I guess what Sassy wants you to know, is to put the CD in the machine and try it (Sassy has learned this the hard way). If it works great! If not,the patron will have to install the CD on their own machine.

Tuesday, September 4, 2007

September 4, 2007

Dear Sassy: I received an email from the IRS stating that I was eligible for a tax refund of $109.30. Included in the email was a link to submit my credit card. Why does the IRS need my credit card information? Can't they just send me a paper check?
~Going Shopping

Dear Shopping: Hold on - don't go shopping quite yet. You have received a spam email. Sadly, you have not received a tax refund. Check out the Urban Legends update regarding the IRS spam. Remember, if it sounds too good to be true, it probably is.