October 9, 2007

Dear Sassy: I noticed on Friday and again today that the Internet doesn't look the same on all the computers in the lab. What happened?
~Is it Monday?

Dear Monday: Thanks for bringing this to Sassy's attention! The Internet looks different because there is a different Internet browser to view the web page. A few months ago Internet Explorer 7 came out but our Computer Services folks decided to hold off on installing this program on our campus, and we have remained on Internet Explorer 6. However, over the last few days Computer Services has pushed out IE 7 to our machines. Not everyone has gotten the update yet so be patient. IE 7 is a little different from IE 6, feel free to take the tour and note the changes. If you are comfortable using Mozilla Firefox you will notice that IE 7 has a similar tab feature. If you notice any problems with IE 7 and our databases/ejournals/website please let Sassy know.

May 10, 2007

Dear Sassy: I accidentally installed Internet Explorer 7 on my machine. Oops! How do I remove it and go back to IE6?
~Help me back to IE6

Dear IE6: Not a problem! You will find removing IE7 to be an easy task. Simply click on Start > Settings > Control Panel > Add or Remove Programs. Find "Windows Internet Explorer 7" and click Remove. This will require a reboot of your machine so make sure all files have been saved. Once your machine is restarted IE6 will have returned. Voilà!

March 14, 2007

Dear Sassy: I just noticed that my clock on my computer has not updated for the Daylight Saving Time change. How do I get back on time?
~Running late because of DST

Dear Running: What a timely question! On our work computers we should have all the necessary updates that would adjust our clocks for DST. But you can double check just to be sure. Open up an Internet browser, click on Tools, Windows Update. And run the Custom updates. This will let you see what you are going to download/update prior to doing so.

If you have all the updates (except for IE7) we need to verify a setting on your computer. Click on Start > Settings > Control Panel > Date and Time. Once this window opens, click on the Time Zone tab and make sure the box is checked next to Automatically Adjust Clock for Daylight Saving Changes. Once you check this box, your clock should correct itself.

October 30, 2006

Dear Sassy: I saw the new release for Internet Explorer 7 on the Shreveport E-announcements page. According to the announcement we are NOT supposed to download this update. I currently have the little yellow shield down in the bottom right hand corner of my screen that says I have updates to install. Can I install these or does it have Internet Explorer 7?
~ IE 7 updates in Question

Dear IE 7: Sassy is impressed that you are receiving your E-announcements and reading them! Great job! Currently you don’t have anything to worry about regarding Internet Explorer 7. We at LSUHSC-S are not installing this product at this time.


Dear Sassy: I was helping a patron the other day using the printers in the lab. One of the printers had gone down and was not working. Even though there was a sign directing the user to print to the lone working printer, they accidentally sent their print job to the non-working printer. The patron had already released the print job from the release station and paid for it. What do I do now? Does the patron need to reprint their print job and pay for it again?
~ Broke down in Printer land

Dear Broke: Oh how Sassy knows your pain! Please let me know anytime a patron has done this. It can be very frustrating for the staff and for the patron who has already paid for their print job and they can’t get it to print. Sassy can redirect the print job using the GoPrint software and send their print job to a working printer. This is a fast process and keeps the patron from having to pay twice for their print job.