My printer cartridge is successfully installed...

Dear Sassy: Each time I print a document, I receive this message: New HP Photo Print Cartridge successfully installed. I have to click OK then a second and third message appears after which I have to click OK. The second message is: New HP Tri-color Cartridge successfully installed. The third message is: New HP Black Cartridge successfully installed.

It is really obnoxious to receive this message each time I print and then to have to say OK three times to get the message off my screen.
~Installed, Installed, Installed

Dear Installed: Wow! Sassy senses your frustration. Glad to hear that your printer is still printing - even if it is giving you an annoying message. Sounds like you have a registry problem going on where the data value of the Printer is stuck on 1. Sassy doesn't advise editing your registry... so please give Computer Services a call at 5-5470 option#2 and they will be able to fix you right up.

October 4, 2007

Dear Sassy: I used to be able to print double sided on the Circulation printer from my office but haven't been able to do so this last week. What happened?
~Perplexed about Duplex

Dear Perplexed: Thanks for bringing this to Sassy's attention! The Stuart's guys were just in and they installed some new software on the machine and that must be why we lost our duplexing capabilities. After a few calls to computer support and networking the machine is back in full force. Please let me know if you experience any other problems.

July 16, 2007

Dear Sassy: I was assisting a patron in the lab the other day and the printer kept saying to add paper - but I checked the printer and there was plenty of paper. What was going on?
~ Silly Printer there IS paper

Dear Printer: Oh how Sassy feels your frustration! The printer says to load paper, but all the paper trays are slap full of paper. Argh!! Sometimes what the printer says and what it really means are two different things. Some of the PDF journal articles are not meant to be printed on 8.5 by 11 paper, they want to be printed on A4 paper. If the patron has already sent the job to the printer (they have paid for it) you can follow the instructions on the printer to get it to print on 8.5 by 11 paper. Or you can always come get a member of the Systems department to assist. If the patron has NOT sent the job to the printer (or has more print jobs to go) there is a setting that needs to be changed. Open up the PDF document and click Print. On the Print Window there is an option to "Choose Paper Source by PDF Page Size" uncheck this option! This setting will be remembered the next time the patron prints.

October 30, 2006

Dear Sassy: I saw the new release for Internet Explorer 7 on the Shreveport E-announcements page. According to the announcement we are NOT supposed to download this update. I currently have the little yellow shield down in the bottom right hand corner of my screen that says I have updates to install. Can I install these or does it have Internet Explorer 7?
~ IE 7 updates in Question

Dear IE 7: Sassy is impressed that you are receiving your E-announcements and reading them! Great job! Currently you don’t have anything to worry about regarding Internet Explorer 7. We at LSUHSC-S are not installing this product at this time.


Dear Sassy: I was helping a patron the other day using the printers in the lab. One of the printers had gone down and was not working. Even though there was a sign directing the user to print to the lone working printer, they accidentally sent their print job to the non-working printer. The patron had already released the print job from the release station and paid for it. What do I do now? Does the patron need to reprint their print job and pay for it again?
~ Broke down in Printer land

Dear Broke: Oh how Sassy knows your pain! Please let me know anytime a patron has done this. It can be very frustrating for the staff and for the patron who has already paid for their print job and they can’t get it to print. Sassy can redirect the print job using the GoPrint software and send their print job to a working printer. This is a fast process and keeps the patron from having to pay twice for their print job.