tag:blogger.com,1999:blog-89938751395273891522024-02-20T13:16:14.200-06:00Ask Sassy Systems... your IT girlValuable advice to keep your computer systems healthy.Unknownnoreply@blogger.comBlogger94125tag:blogger.com,1999:blog-8993875139527389152.post-46417036366115953342010-08-11T11:17:00.003-05:002010-08-11T11:23:33.412-05:00My printer cartridge is successfully installed...<span style="font-family:verdana;"><strong>Dear Sassy:</strong> Each time I print a document, I receive this message: New HP Photo Print Cartridge successfully installed. I have to click OK then a second and third message appears after which I have to click OK. The second message is: New HP Tri-color Cartridge successfully installed. The third message is: New HP Black Cartridge successfully installed.<br /><br />It is really obnoxious to receive this message each time I print and then to have to say OK three times to get the message off my screen.<br /><strong>~Installed, Installed, Installed</strong><br /><br /><strong>Dear Installed:</strong> Wow! Sassy senses your frustration. Glad to hear that your printer is still printing - even if it is giving you an annoying message. Sounds like you have a registry problem going on where the data value of the Printer is stuck on 1. Sassy doesn't advise editing your registry... so please give Computer Services a call at 5-5470 option#2 and they will be able to fix you right up.</span>Angelahttp://www.blogger.com/profile/09087507723325615490noreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-52844532765968120662010-08-04T14:09:00.003-05:002010-08-04T14:16:54.560-05:00Storage limit for our email<span style="font-family:verdana;"><strong>Dear Sassy:</strong> What is the maximum storage limit on our microsoft access email account?<br /></span><strong><span style="font-family:verdana;">~Over the Limit</span><br /></strong><br /><span style="font-family:verdana;"><strong>Dear Limit:</strong> Sassy made a call to confirm the storage limit for our email accounts... Drum roll, please.... Most of us (students and staff) have 100 MB of storage space, while faculty have 200 MB of space. Sassy just checked her email account and has just under 35 MB of email on the server. Yeah!! Sassy is very good about developing personal folders and keeping her inbox count low.<br /><br />If you are curious to see how much space your email is taking up… Open up your Microsoft Outlook program and in your Folder list Right click on Mailbox [your last name, first name] and then Click on Properties. This will open a new screen with the General Tab selected Click on Folder size… at the top there should be a Total size listed as well as a breakdown of each folder size underneath.</span>Angelahttp://www.blogger.com/profile/09087507723325615490noreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-45259941805822547522010-03-18T13:20:00.005-05:002010-03-18T13:46:07.672-05:00Email on Droid<span style="font-family:verdana;"><strong>Dear Sassy:</strong> Can I set up my Droid to receive my emails?<br /><strong>~Droidalicious</strong><br /><br /><strong>Dear Droidalicious:</strong> Thanks for sending in a question to Sassy! It feels good to dust of the old keyboard... Yes, you most definitely can set up your email on your Droid. Sassy has the HTC Droid while Mr. Sassy has the Motorola Droid. Here is some information from the </span><a href="http://support.vzw.com/how_to_use/eris_email_setup.html"><span style="font-family:verdana;">Verizon site</span></a><span style="font-family:verdana;"> to help you set up your non LSUHSC email. </span><br /><br /><span style="font-family:verdana;">To set up your LSUHSC email... and your calendar and contacts. Select the Exchange mail option for the new account. (You can only have one exchange account on your phone.) Insert your email address (</span><a href="mailto:userid@lsuhsc.edu"><span style="font-family:verdana;">userid@lsuhsc.edu</span></a><span style="font-family:verdana;">), the server address (sh-mail.lsuhsc.edu), domain (lsumc-master), username (userid) and your password. Check the box for This server requires an encrypted SSL connection. </span><br /><br /><span style="font-family:verdana;">You have now set up your LSUHSC email! Yeah!!</span>Angelahttp://www.blogger.com/profile/09087507723325615490noreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-15034461218369391682009-01-22T09:52:00.003-06:002009-01-22T09:57:01.361-06:00Email on my iPhone<span style="font-family:verdana;"><strong>Dear Sassy:</strong> Can I access my LSUHSC email on my iPhone?</span><br /><span style="font-family:verdana;"><strong>~ET phone home</strong></span><br /><span style="font-family:verdana;"><strong></strong></span><br /><span style="font-family:verdana;"><strong>Dear ET:</strong> Of course! You can access your LSUHSC email on your iPhone as well as your contacts and calendar. Here is a complete list of instructions as well as the configuration files you will need: </span><a href="http://www.lsuhsc-s.edu/cs/iphonesetup.php"><span style="font-family:verdana;">http://www.lsuhsc-s.edu/cs/iphonesetup.php</span></a><span style="font-family:verdana;">. You can also set up your iPhone to access the WiFi and VPN on campus.</span>Angelahttp://www.blogger.com/profile/09087507723325615490noreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-79316590944940127582009-01-22T09:44:00.002-06:002009-01-22T09:50:13.749-06:00Proxy 2 Server Error Message<span style="font-family:verdana;"><strong>Dear Sassy:</strong> I am trying to access LINKS on an Invision machine in the hospital. Each time I try to open it gives me a Proxy 2 Server Error Login Message. I don't have a LINKS username and password to enter. I can cancel out of it but am then unable to access the LINKS internet page. Help!?!</span><br /><strong><span style="font-family:verdana;">~Seriously another username/password?</span></strong><br /><strong><span style="font-family:verdana;"></span></strong><br /><strong><span style="font-family:verdana;">Dear Seriously:</span></strong> <span style="font-family:verdana;">Ahh, how Sassy feels your pain. Sassy has numerous usernames/passwords to keep up with. It can be daunting! But don't worry! In your case of trying to access LINKS (which is an internet resource) on an Invision machine - all you need is your email username/password. If for some reason you are still unable to get onto the internet - double check your email username/password. It may need to be reset or unlocked.</span>Angelahttp://www.blogger.com/profile/09087507723325615490noreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-55887090609414883162009-01-14T09:28:00.003-06:002009-01-14T09:46:28.531-06:00Delete a Personal Folder in Outlook<span style="font-family:verdana;"><strong>Dear Sassy: How does one delete a personal folder in Outlook? </strong></span><br /><span style="font-family:verdana;"><strong>~Outraged with Outlook!</strong></span><br /><span style="font-family:verdana;"><strong></strong></span><br /><span style="font-family:trebuchet ms;"><span style="font-family:verdana;"><strong>Dear Outraged:</strong></span> </span><span style="font-family:verdana;">Wow, Sassy is feeling a sense of anger and frustration with your question.</span><span style="font-family:verdana;"> Let's see if Sassy can diagnose quickly to alleviate your pain. Open up your Outlook program. Do you see your Personal Folders open? If not, click on the + sign to open. Once you have found the folder you would like to delete Right Click on it and select Delete. </span><br /><span style="font-family:verdana;"></span><br /><span style="font-family:verdana;">Don't forget that these emails in this folder have been pulled off the server and saved to your computer. Once you delete this folder the emails will not be accessible.</span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-57540922103918585782008-12-10T08:02:00.003-06:002008-12-10T08:11:47.551-06:00Questions for Sassy<span style="font-family:verdana;"><strong>Dear Sassy:</strong> I see that you are now LIVE on the computer services homepage, but I don't know how to submit questions without using email. If there is a way to submit a question directly from the computer services homepage listing your blog, then please let me know.<br /><strong>~Got More Questions...<br /></strong><br /><strong>Dear Got More:</strong> Yeah! Sassy is on the </span><a href="http://www.lsuhsc-s.edu/cs/index.php"><span style="font-family:verdana;">Computer Services</span></a><span style="font-family:verdana;"> website. Thanks for noticing! You have made a very valid point. It is a little tricky to contact Sassy so... Sassy has added a link under her picture on her <a href="http://sassysystems.blogspot.com/">blog</a> so you can send in your questions. You can also click on her picture - that will also send her an email. Keep your questions coming!</span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-75142148748095014992008-12-04T13:35:00.012-06:002008-12-08T11:11:13.497-06:00Disk Defragment<span style="font-family:verdana;"><strong>Dear Sassy:</strong> I ran disk defragment on my computer last night. When it was finished, a message said there were 5 immovable files that could not be defragmented. What does this mean? How do I fix this problem?<br /><strong>~Still Fragmented<br /></strong></span><br /><span style="font-family:verdana;"><strong>Dear Still:</strong> Sassy is sooo glad that you are running the </span><a href="http://sassysystems.blogspot.com/2007/02/february-5-2007.html"><span style="font-family:verdana;">Disk Defrag</span></a><span style="font-family:verdana;">! Plus you remembered that it is a long process and ran it at night - great job! Let me start off by explaining a little about the defrag process... See the graphic below? Hypnotizing isn't it? The first image is a fragmented machine, steps are taken to move related files (or parts of files) so that they aren't separated. The ending image is a defragmented machine. Those are the basic steps to "defragging."</span><br /><span style="font-family:Verdana;"></span><br /><span style="font-family:verdana;">Sometimes files just can't be moved - like system files. These files can be moved but that is way above and beyond Sassy and really for our purposes these files can stay where they are.</span><br /><br /><br /><a href="http://upload.wikimedia.org/wikipedia/commons/d/d0/FragmentationDefragmentation.gif"><img style="FLOAT: left; MARGIN: 0px 10px 10px 0px; WIDTH: 450px; CURSOR: hand; HEIGHT: 360px" alt="" src="http://upload.wikimedia.org/wikipedia/commons/d/d0/FragmentationDefragmentation.gif" border="0" /></a>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-1804896487346517502008-11-12T10:25:00.004-06:002008-11-12T10:34:57.043-06:00Email ID<span style="font-family:verdana;"><strong>Dear Sassy:</strong> When I open up an email to send to you I begin to type in your Email ID (aledge) but aander pops up. How can I get correct that? Plus I have a whole lot more email ID's pop up that I don't ever use - can I get rid of those?</span><br /><span style="font-family:verdana;"><strong>~Name Change</strong></span><br /><span style="font-family:verdana;"><strong></strong></span><br /><span style="font-family:verdana;"><strong>Dear Name:</strong> Great question! Sassy has a lot of those email ID's pop up on her machine - they can be quite annoying can't they? So let's get rid of them, this will also "fix" aander. Open up a new email and begin to type my user id. After inputting an "a" a list should appear. Use your keyboard arrow keys to highlight those you wish to delete from this list. (Note - You are not deleting them from your Contacts) Now click delete on your keyboard. This will remove those entries that are invalid or just cluttering up your system. Now after you have removed aander - type in aledge and send me an email. Next time you want to send me an email type in aledge in your email ID and my name will pop up.</span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-4972497789019593602008-09-19T09:01:00.004-05:002008-11-11T08:24:57.813-06:00Spam in my Email<span style="FONT-WEIGHT: bold;font-family:verdana;" >Dear Sassy:</span><span style="font-family:verdana;"> I have been having problems with spam in my email. Normally it is one or two a day but this morning I had over 30 spam email messages in my inbox. Yikes! What is going on?</span><br /><span style="FONT-WEIGHT: bold;font-family:verdana;" >~Not so Spamalicious<br /><br />Dear Spamalicious:</span><span style="font-family:verdana;"> Wow! That is a lot of spam! Let's see if Sassy can help with this problem. Sassy made a few phone calls to computer services to obtain their expert opinion. They state that the spam blocker is still active and if you are receiving spam to forward the spam to <a href="mailto:spam@lsuhsc.edu">spam@lsuhsc.edu</a>. Sassy's two cents - during disaster periods spam blocking is not high priority so keep that in mind. </span><br /><br /><span style="font-family:verdana;">Let's make sure that we our settings are right... Open Outlook, click on Tools > Email Accounts > View or Change existing email accounts > Next > Change. Make sure that the Use Cached Exchange Mode is checked and click Finish. If you made any changes you will need to close Outlook and reopen to activate the changes.</span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-7384500756428490692008-09-10T09:47:00.004-05:002008-09-10T09:58:19.774-05:00Sharing distribution lists<span style="font-family:verdana;"><strong>Dear Sassy:</strong> How do I share a distribution list? I have got a huge list in my contacts that I would like to pass along to my colleagues. Surely we do not have to enter in the entire list by hand - right?<br /></span><span style="font-family:verdana;"><strong>~Trying to distribute my distribution list<br /><br />Dear Trying:</strong> Oh my heavens no! There is a much easier way to share your distribution list! Ok, open up Outlook, click on File > New Mail Message. This will open up a new message. Click on the little down arrow by the paperclip and select Item. Navigate to your Contacts, select the distribution list you would like to share and click Ok. Finish your email message and send. Now, for the recepient of the distribution list instructions are also available on </span><a href="http://sassysystems.blogspot.com/2007/07/july-2-2007.html"><span style="font-family:verdana;">Sassy's blog</span></a><span style="font-family:verdana;">. </span>Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-8993875139527389152.post-80442011630373399962008-09-10T09:36:00.002-05:002008-09-10T09:47:09.128-05:00New stationery in email<span style="font-family:verdana;"><strong>Dear Sassy:</strong> I would like to have a new stationery for my emails. I have created a template that I would like to use. I've also seen ones on microsoft.com that I would like to download and use as well. I have noticed that there are some ones already on my computer but I would like something new. Is this possible?</span><br /><span style="font-family:verdana;"><strong>~Stationless</strong></span><br /><span style="font-family:verdana;"><strong></strong></span><br /><span style="font-family:verdana;"><strong>Dear Stationless:</strong> This is a technologically advanced question. Good job in keeping up with trends! Ok, so you have created a new stationery - most stationerys are either html or image based - and you want to have it in your email. Or you have downloaded a stationery from microsoft.com that you would like to use. First we need to save it in the appropriate place: C:\Program Files\Common Files\Microsoft Shared\Stationery. Once it is saved we can then use it in our emails.</span><br /><span style="font-family:verdana;"></span><br /><span style="font-family:verdana;">So, open up Outlook and click Actions > New Mail Message Using > More Stationery. Scroll down to select your new stationery. Once you have done this your new stationery will now appear in the drop down menu and you will not need the More Stationery - unless you want to change your stationery.</span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-44088492983866032362008-09-08T15:07:00.003-05:002008-09-08T15:16:00.095-05:00New Print Station<span style="font-family: verdana;"><span style="font-weight: bold;">Dear Sassy:</span> I have noticed that we have a new print station in the small lab. How does it work? Can we print from the small lab to the large lab and vice versa?</span><br /><span style="font-family: verdana; font-weight: bold;">~More Printing</span><br /><br /><span style="font-family: verdana;"><span style="font-weight: bold;">Dear More:</span> Grand observation on your part! Yes, we now have printers in both labs. We have had printing in both labs previously but now we have separate printers for each lab. This means while students are deep in training in the large lab, patrons can still print. Currently each lab can only print to their respective printer. <yes> So patrons in the large lab can only print to the printer in the large lab ~ same goes for the small lab. The new system set up in the small lab is just like to the one in the large lab and also uses the GoPrint software. Currently the touch screen monitor is not a touch screen but the mouse and keyboard are available, and the monitor should be operational soon.</span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-8544287665307553962008-09-08T14:26:00.004-05:002008-09-08T14:58:41.284-05:00Wordperfect Files<span style="font-weight: bold; font-family: verdana;">Dear Sassy:</span><span style="font-family: verdana;"> I have a document in Wordperfect that I would like to start editing in Word. Is this even possible? These are two entirely different programs.</span><br /><span style="font-weight: bold; font-family: verdana;">~Creating a new newsletter</span><br /><br /><span style="font-weight: bold; font-family: verdana;">Dear Creating:</span><span style="font-family: verdana;"> Most certainly you can edit your Wordperfect file in Word! First, your file needs to be converted so that the Word program can read your Wordperfect file. One way to do that is to open up your file in Wordperfect. Click File > Save As and change the File Type to MS Word. Now you should be able to open your document in Word. Another way to convert your file is to install the </span><a style="font-family: verdana;" href="http://www.microsoft.com/downloads/details.aspx?FamilyId=bf41401e-70fa-465d-ae2e-cf44dbf05297&displayLang=en">converter</a><span style="font-family: verdana;">. After you have installed the converter open up Word and your original document. At that time your document will be converted from Wordperfect to Word. Here is the official word from </span><a style="font-family: verdana;" href="http://support.microsoft.com/kb/315757">Microsoft</a><span style="font-family: verdana;">.</span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-16110169845452124772008-08-26T14:31:00.005-05:002008-08-27T10:20:55.647-05:00VPN vs. Library Proxy Server<span style="font-weight: bold;font-family:verdana;" >Dear Sassy:</span><span style="font-family:verdana;"> I know there are two ways (VPN and Library's Proxy Server) to access Library resources from home but I never really understood the difference between the two. Which one should we direct patrons to use?</span><br /><span style="font-weight: bold;font-family:verdana;" >~VPN vs. Proxy</span><br /><br /><span style="font-weight: bold;font-family:verdana;" >Dear VPN: </span><span style="font-family:verdana;">This is a very timely question! Our campus now has the VPN software available as a </span><a style="font-family: verdana;" href="http://vpn.lsuhsc-s.edu/">download</a><span style="font-family:verdana;"> (versus having to go to computer services and get a disk) all you need is your LSUMC-MASTER username and password (the same one for your email).</span><span style="font-family:verdana;"> When you download, there will be some certificate error pages - just accept them, this is a trusted source.<br /><br />Using the VPN software enables patrons access to some of the clinical applications while the Library's proxy server does not, but both allow access to the Library's resources. Now that the VPN is available online it is best to direct everyone to the </span><a style="font-family: verdana;" href="http://vpn.lsuhsc-s.edu/">download</a><span style="font-family:verdana;"> instead of the Proxy server. In fact, the freshman all ready have the VPN client installed on their machines.</span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-20453320069369302732008-08-26T08:49:00.004-05:002008-08-26T08:58:29.618-05:00Email Rules and Alerts<span style="font-weight: bold; font-family: verdana;">Dear Sassy:</span><span style="font-family: verdana;"> I receive a lot of email from a listserv. Is there any way to have it go directly into one of my personal folders? That way it doesn't count against my allotment on the server.</span><br /><span style="font-weight: bold; font-family: verdana;">~I'm running out of space!</span><br /><span style="font-weight: bold; font-family: verdana;"><br />Dear Running:</span><span style="font-family: verdana;"> Sassy feels your pain. Sassy just went through all her email yesterday moving items from the Inbox to Personal Folders. Quite a lengthy process. But there is an easier way. Open up Outlook > Tools > Rules and Alerts. This will open up a new window where you can create specific Rules to fit your fancy. If you have any problems please ask.</span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-38351667703223339802008-01-07T10:47:00.002-06:002008-03-17T14:26:46.996-05:00January 7, 2008<span style="font-family: verdana;"><span style="font-weight: bold;">Dear Sassy:</span> </span><span style="font-family: verdana;" class="873062518-04012008">On my home computer I have Norton anti-virus program that I run. Do I also need to run SpyBot as well?<br /><span style="font-weight: bold;">~I Just Wanna be Safe</span><br /><br /><span style="font-weight: bold;">Dear Safe:</span> With all the different programs and technical catch phrases it is hard to know really what we need on our computers. Spybot helps to eliminate spyware. Spyware's purpose is to transmit our information to others without our knowledge. Not a good thing! The anti-virus software (Norton, McAfee) is just that - it eliminates viruses from our computers. Spybot is free and is a valuable addition to the anti-virus program that you already use. Sassy's recommendation is to use both Spybot and an anti-virus program just to be safe.<br /></span>Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-8993875139527389152.post-59995351758934699952008-01-03T08:22:00.001-06:002008-09-08T15:16:33.780-05:00January 3, 2008<div style="font-family:verdana;"><span style="font-size:100%;"><span class="059060914-03012008"><span style="font-weight: bold;font-family:verdana;" >Dear Sassy:</span><span style="font-family:verdana;"> The e-announcements has a message that offers to install 2007 word office suite of software. Is this something reference librarians should take advantage of? Will our computers run this upgraded software?</span><br /><span style="font-weight: bold;font-family:verdana;" >~To Upgrade or Not to Upgrade<br /><br />Dear Upgrade:</span><span style="font-family:verdana;"> Sassy had to do a little research to see if our machines could handle the 2007 MS Office package and Sassy is sad to report that most of our machines do not meet the minimum requirements for 2007. Sassy does have a converter package that would be good to have installed on your computer. This converter will allow you to open 2007 files using your current Office package. A few of the librarians have received .docx (2007) files and have needed the converter to open the files. Let Sassy know if you would like the converter placed on your computer. Incidentally, all the computers in the labs and in the reference area have the 2007 converter installed.</span><br /></span></span></div>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-19175574709082988612007-12-19T13:31:00.000-06:002007-12-19T13:49:34.508-06:00December 19, 2007<span style="font-size:100%;"><span style="font-family: verdana;"><span style="font-weight: bold;">Dear Sassy:</span> I have a question regarding email attachments. Occasionally when I open a Word or Excel document someone has attached to an email, read it, and want to close it, I get prompted about saving the changes to the document. I always choose not to save changes, even though I did not change anything. What's up with that?<br /><span style="font-weight: bold;">~Resisting Change in River City</span><br /><br /><span style="font-weight: bold;">Dear Resisting</span>: Ahh, chances are that something did change in the document, you just may have not had an active role in the change. Even just looking at a document can change it according to Word. Think of the different screen sizes, page layouts, print options - just viewing a document will automatically resize it to your designated specifications on your machine. </span></span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-19426967890224429612007-12-19T13:11:00.000-06:002007-12-19T13:51:04.390-06:00December 19, 2007<p class="MsoNormal" style="font-family:verdana;"><span style="font-weight: bold;font-family:verdana;" ><span style="font-weight: bold;">Dear Sassy:</span> </span><span style="font-family:verdana;">Thanks to your recommendation, I regularly use Spybot to look for and remove spyware that may found its way onto my computer. Will I automatically get a reminder to download updates to Spybot, or do I need to look for updates when I use Spybot?</span><span style="font-weight: bold;font-family:verdana;" ><br /><span style="font-weight: bold;">~Shaken, not stirred in the Library</span><br /></span></p><p class="MsoNormal" style="font-family:verdana;"><span style="font-weight: bold;font-family:verdana;" ><br />Dear Shaken:</span><span style="font-family:verdana;"> Excellent question! Just like with our anti-virus software McAfee, Spybot needs to be updated before using. Sassy does not see an option to automatically download updates so you must Search for Updates, Download and Install them before running Spybot for maximum efficiency.</span><br /><span style=";font-family:verdana;font-size:100%;" ></span></p>Unknownnoreply@blogger.com2tag:blogger.com,1999:blog-8993875139527389152.post-88528945068165532802007-12-19T10:50:00.001-06:002008-09-08T15:01:32.872-05:00December 19, 2007<span style=";font-family:verdana;font-size:100%;" ><span style="font-weight: bold;">Dear Sassy: </span>A student called asking how to locate the Rosetta Stone database to download languages to learn. Evidently other students have said that they went to the library website and downloaded it ans are using it to learn languages (Spanish, Greek, whatever). I did not find anything in the Databases page or in the Catalog. Is this something new, or was she given the wrong information by her fellow medical students?<br /><span style="font-weight: bold;">~Lost in Translation</span><br /><br /><span style="font-weight: bold;">Dear Lost:</span> The Rosetta Stone Database is available through the <a href="http://www.shreve-lib.org/">Shreveport public library</a>. You can access it from home via their website using your Public library card.</span><span style=";font-family:Arial;font-size:78%;" ><span style="font-size:10;"></span></span><span style=";font-family:Arial;font-size:78%;" ><span style="font-size:10;"></span></span><span style=";font-family:Arial;font-size:130%;" ><span style="font-size:10;"></span></span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-80289781717785813562007-12-11T08:42:00.000-06:002007-12-11T09:15:32.235-06:00December 11, 2007<span style="font-family: verdana;"><span style="font-weight: bold;">Dear Sassy:</span> HELP!! I had a patron send several print jobs to the printer over a 4 hour time frame and they are not showing up on the GoPrint server. Where are they? Can we still print them?</span><br /><span style="font-family: verdana; font-weight: bold;">~Timing out in the Lab</span><br /><br /><span style="font-family: verdana;"><span style="font-weight: bold;">Dear Timing:</span> Whew! Let me think about this one. Currently GoPrint is set to purge all print documents after an hour, so technically they are gone from GoPrint... We can still print them but it is a tedious process. First, Sassy can print off a list from the GoPrint server of all the inactive (deleted) print jobs. Next, using the computer that the patron was on I can scan through the History of the Internet sites that had been visited. With these two lists (inactive print jobs and history from the computer) we can identify the articles that need to be printed off. This is not an easy task nor is something that you should do alone. If this should happen again, please let Sassy know so that I can help the patron. I am going to change the delay on GoPrint to 5 hours. This way patrons will have up to 5 hours to print their print jobs.</span>Unknownnoreply@blogger.com2tag:blogger.com,1999:blog-8993875139527389152.post-22317109895688560962007-11-30T09:36:00.000-06:002007-11-30T14:03:13.475-06:00November 30, 2007<span style="font-family:verdana;"><span style="font-weight: bold;">Dear Sassy:</span> </span><span class="404141418-29112007"><span style="font-family:Verdana;"><span style="font-family:verdana;">How does one start page numbering in Word with the second page (title page) as page 1? I tried sections unsuccessfully. </span><br /><span style="font-family:verdana;"><span style="font-weight: bold;">~ Lost in Numbering</span><br /><br /><span style="font-weight: bold;">Dear Lost:</span> This is a great question! This is very handy to know since most people don't want their title page numbered. Open up your Word document, click on View> Header and Footer. This should open up a new toolbar and a dashed line box. Here you can insert page numbers, authors name and date. Hover over each icon and it will identify itself. There is an icon that looks like a page turning in a book - it is the Page Setup icon. Click on it. Click on the Layout tab and locate the Headers and Footers section. Place a check mark next to Different First Page. And click Ok to close the window.<br /><br />Refer back to the hovering Header and Footer toolbar. The third little icon that looks like a hand holding a # will allow you to Format the page number. Click on this icon. For Page Numbering select to Start at 0. Next click on the # icon to Insert Page Number. This should start with the number 1 on the page following the title page.<br /></span></span></span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-89020824828439483722007-11-15T10:51:00.000-06:002007-11-15T11:03:34.504-06:00November 15, 2007<span style="font-weight: bold; font-family: verdana;">Dear Sassy:</span><span style="font-family: verdana;"> I am working on a multi-paged document in Word. Seems like before I could scroll vertically but I don't have that option anymore. How can I get my scroll back?</span><br /><span style="font-weight: bold; font-family: verdana;">~Bringing Scroll Back</span><br /><br /><span style="font-weight: bold; font-family: verdana;">Dear Bringing:</span><span style="font-family: verdana;"> Very timely question as Sassy had this problem too. Open up your Word document. Click on Tools > Options and the View tab. About 2/3rds of the way down you should see a Print and Web Layout Options. Make sure there is a check mark next to the Vertical Ruler. However, did you notice that "Print View only" notation next to the Vertical Ruler? To verify that you are in Print View click on View and then Print Layout. This should turn on your scroll bar.</span>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-8993875139527389152.post-87540609791657411492007-11-07T08:25:00.000-06:002007-11-07T08:39:20.016-06:00November 7, 2007<span style="font-family: verdana;"><span style="font-weight: bold;">Dear Sassy:</span> When I open a WORD attachment in my email it shows up in the Reading Layout and I want it to show up in Normal or Print format. I find the Reading format bothersome. I looked at both the Options in Email and Word and can't find why this is defaulting to the Reading Layout. Can you tell me how to fix this????</span><br /><span style="font-family: verdana; font-weight: bold;">~No Reading (Layout) for Me Librarian</span><br /><br /><span style="font-family: verdana;"><span style="font-weight: bold;">Dear No Reading:</span> This is a very good question. In fact Sassy's Word documents have been defaulting to the Reading Layout for sometime... and Sassy finds the Reading Layout bothersome as well! So thank you for the question! Open up your Word document through your email just like you have been. This Word document should still be in Reading Layout. In Word click on Tools > Options > General. At the top of this window you should see the option to "Allow starting in Reading Layout" - uncheck this option and OK out of the window. Close your Word document and open it again through your email. It should now open in the Normal format.</span>Unknownnoreply@blogger.com3