January 22, 2007

Dear Sassy: I know that my personal folders in my email do not count against my allotted email space. But what about items in the Sent folder and the Recycle Bin? Do these items count against me?
~ Lost in Syracuse

Dear Lost: Great job on remembering that personal folders DO NOT count against your allotted email space. Unfortunately, items in the Sent folder and the Recycle Bin do count against your space. Don’t forget that items in your Inbox and your Drafts count as well. So every now and then you need to clean out your email folders. If you can’t bear to delete it, put it in a personal folder.


Dear Sassy: I can’t seem to log into one of the machines in the computer lab. I am using the username/password that is on the screen: username “WKS23” and password “public” plus the domain is set to “LSUMC-MASTER.” What am I doing wrong?
~ Locked Out in the Computer Lab

Dear Locked Out: Sassy is SO glad that you are trying to keep all the machines up and running in the computer lab. Sometimes patrons log out of the computers. Not that they are required too, it just sometimes happens. If you have tried the correct username/password and domain combination on the machine and are unable to log in, please let a member of Systems know. Just like on your own machine, if 3 unsuccessful attempts have been made at logging on to the machine it locks down and requires resetting from Computer Services.

July 10, 2006

Dear Sassy: In PubMed, what does the filter “Link to Full Text” mean? When I perform a search and use this limit I get journals that we don’t have a subscription and requests money for viewing the article.
~ Full Text but not free in Shreveport

Dear Full Text: This is an amazing question, this one stumped Sassy (and several other brilliant minds). After a lengthy call to PubMed I have got some answers for you. You performed a search in PubMed and added the limit “Links to Full Text.”

What this limit is referring to is ALL full text, not necessarily full text that we have a subscription for. The “Full Text” phrase that is used here also includes the Publisher since technically they do offer “Full Text” we may just not subscribe to it.

If you are wanting your search results to consist of “Full Text” articles that we (LSUHSC-S) have a subscription to you will need to include this line in your search strategy: AND loprovlsuhsclib [filter].


Dear Sassy: I noticed in the computer lab a workstation that did not have all the links or icons on the desktop like it should, nor could it send jobs to the printer. What was going on?
~ Linkless on Kings hwy

Dear Linkless: Sometimes users log on to the workstations using their username and password. When that happens, they do not have access to the printers and some of the icons. If you come across a machine like this, just log off and log back on as the workstation. The usernames and passwords of each workstation are listed on the login screen.
As always, if you would like a member of the Systems Department to assist you with this or any other problem, please let us know.