August 23, 2007

Dear Sassy: I send and receive many emails at work. What is the proper etiquette for emailing?
~Not so Miss Manners

Dear Manners: That is a great question! Sassy receives a lot of email as well so this is a perfect question to address. Sassy found a link for the Emily Post Institute that discusses Netiquette. Netiquette is etiquette for technology. Sassy also found an article that discusses business etiquette. Take a moment to read the articles. But of course, Sassy must put in her own two cents. Remember that email does a poor job of displaying emotion, so be cautious when writing sentences that can be taken multiple ways. Typing in ALL CAPS is hard to read, plus it suggests yelling and quite frankly intimidates Sassy. Use the Reply All button sparingly, we all have a lot of email to wade through... Also, take caution in using the CC and BCC buttons, again we have tons of email.