July 16, 2007

Dear Sassy: I was assisting a patron in the lab the other day and the printer kept saying to add paper - but I checked the printer and there was plenty of paper. What was going on?
~ Silly Printer there IS paper

Dear Printer: Oh how Sassy feels your frustration! The printer says to load paper, but all the paper trays are slap full of paper. Argh!! Sometimes what the printer says and what it really means are two different things. Some of the PDF journal articles are not meant to be printed on 8.5 by 11 paper, they want to be printed on A4 paper. If the patron has already sent the job to the printer (they have paid for it) you can follow the instructions on the printer to get it to print on 8.5 by 11 paper. Or you can always come get a member of the Systems department to assist. If the patron has NOT sent the job to the printer (or has more print jobs to go) there is a setting that needs to be changed. Open up the PDF document and click Print. On the Print Window there is an option to "Choose Paper Source by PDF Page Size" uncheck this option! This setting will be remembered the next time the patron prints.